Terms & Conditions Holiday Sale Private & Bespoke Journeys 2021
These DiVita Tours (M.G.Experiences srl) Terms & Conditions apply to Holiday Sale Private & Bespoke Journeys (FIT & GROUPS), departing between January 1 and December 31, 2021.
INCLUDED IN JOURNEYS
Accommodations as mentioned in the program; local English speaking private guides (except for shared excursions, cruise vessels and trains or other exceptions), as noted in the itinerary; entrance fees; arrival and departure transfers on a private basis.
NOT INCLUDED IN JOURNEYS
Optional travel insurance, international and internal airfares, unless otherwise noted; costs associated with obtaining passports or entry visas; reciprocity and other border fees; airport departure taxes, unless otherwise noted; excess baggage charges; all gratuities; meals other than those specified in the itinerary; beverages other than those noted in inclusions above or specified in the itinerary; any meals for your guide if you invite him/her to dine with you; sightseeing not included in the itinerary; and personal expenses such as laundry, communication charges, internet access; hotel city taxes and optional activities (which are subject to availability).
Most hotels allow check-in to take place during the mid-afternoon. Should you wish to have a guaranteed room ready for your immediate check-in upon arrival, it can be arranged for an additional charge. Please ask DiVita for details and prices.
Specific requests such as adjacent or connecting rooms, types of beds, smoking rooms and special dietary needs should be advised at time of booking. Please note that while every effort will be made to secure a special request, it cannot be guaranteed.
DiVita reserves the right to modify program itineraries, including arranged sightseeing, and substitute accommodations, including vessels, aircraft and trains, at any time due to unforeseen circumstances or circumstances beyond DiVita’s control.
Every effort will be made to operate itineraries as planned, but alterations may occur after the final itinerary has been issued. All scheduled sightseeing has been confirmed in advance, but venues including wildlife reserves, museums and other points of interest can change their hours of operations at short notice. If this occurs, your guide will offer alternative arrangements.
International airfare (to the journey starting point and from the ending point) is not included in program pricing.
DiVita has special agreements with many air carriers and can offer quotations from any gateway.
Some journeys require internal flights as specified in the itinerary. This airfare is typically not included and must be purchased from DiVita Tours in addition to the journey. In the instance where charter flights are used and seating is limited, DiVita reserves the right to substitute and confirm air reservations on a suitable alternative scheduled air flight. All internal air is based on economy class seating and is 100% non-refundable at time of air purchase. All international and internal air quotes are subject to change until final payment has been received by DiVita.
Flight confirmation is based on availability. Air reservations cannot be confirmed until a passport copy is received by DiVita. All air carriers are independent contractors and are not owned, managed, controlled or operated by DiVita.
Your airline ticket constitutes a contract between yourself and the airlines (and not DiVita), even if purchased through DiVita.
DiVita is not liable for, and does not assume responsibility or accept claims with regard to, seat assignments, name changes, schedule changes, flight changes and/or cancellations.
Should you change or cancel your air transportation arrangements before or after your travel begins, all airline change and cancellation fees will apply.
Please note should your journey include internal/domestic or charter flights, your luggage allowance may be less than two (1) pieces of baggage and weight/size restrictions may apply. According to new rules post Covid19, additional restrictions to baggage carriage may apply from carrier to carrier. Details will be provided in your Pre-Travel Documentation.
Baggage and personal effects are at the owner’s risk throughout the travel program, and DiVita assumes no liability for lost or damaged baggage. Please check with your international carrier for other baggage restrictions and fees applicable to your international flights.
PRICES AND ARRANGEMENTS
Quoted program prices are per person, double occupancy except where indicated. Although not expected, published prices may be modified due to unexpected significant external factors not forecasted at the time of printing. DiVita is under no obligation to give a breakdown in costs of any journey, travel proposal, bespoken itinerary, package and bespoken experience.
No minimum age is required unless noted on the itinerary and all children under age 18 must be accompanied by an adult. Some activities contained within an itinerary may have a different age restriction than the overall
minimum age requirement. Details will be provided at the time of booking.
ACTIVE ELEMENTS & CONDUCT
Some active elements have been incorporated into select itineraries. To enjoy the trip as intended, a minimum level of fitness is required. DiVita will require prior notice if any participant has any physical or other condition or disability that would prevent them from participating in active elements of any trip and/or could create a hazard to him or herself or to other members of the group. DiVita may require guests to produce a doctor’s certificate certifying that they are fit to participate. Acting reasonably, if DiVita is unable to properly accommodate the need of the person(s) concerned or believes that health and safety may be compromised, DiVita reserves the right to refuse participation.
The guest represents that neither he nor she nor anyone ravelling with him or her has any physical or other condition or disability that could create a hazard to himself or herself or other members of the tour. DiVita also reserves the right to remove from the trip, at the participant’s own expense, anyone whose physical condition or conduct negatively impacts the enjoyment of the other guests or disrupts the tour.
TRAVEL INSURANCE PROGRAM
Optional travel insurance is not included in the price of the programs but it is highly recommended to have one, when traveling. By the Italian law we do include into every single travel experience the basic coverage for medical expenses when traveling to Italy. For non-Italian citizens we kindly recommend to inquire to a local Travel Insurance Company through Your trusted Travel Agency /Tour Operator.
PASSPORTS, VISAS AND TRAVEL RESTRICTIONS
It is the guest’s sole responsibility to obtain and have available when necessary the appropriate valid travel documents. All guests are advised to check with the appropriate government authority to determine the necessary documents. A valid passport is required to any citizen travelling to all international destinations. Passports must be valid for at least six (6) months after the return of your journey and should also have sufficient blank visa pages for entry and exit stamps. Many destinations also require a visa; this should be indicated by your travel agent before booking. Citizens of other countries should contact the appropriate consular office for entry requirements pertaining to their journey, including Covid19 travel restrictions. You may be refused boarding or disembarked from a plane, vessel or train without liability for refund, payment, compensation, or credit of any kind if you do not have proper documentation. You may be refused entering to a UE country if you don’t comply with local travel regulations and restrictions in full. DiVita cannot considered responsible for any of these travel disruptions as it is sole travel agency responsibility to inform in full its clients before booking any service.
RESERVATION AND PAYMENT SCHEDULE
Quotations are provided in Euro only. Travel Agents and Travel Advisors must send a written reservation request via email. DiVita will accept only written booking requests. The reservation is confirmed and accepted only when DiVita sends a written reply and booking confirmation number, back to the Travel Agent or Travel Advisor. If the T&C payments are not respected as mentioned in the confirmation booking form, then the booking might be canceled from DiVita’side with immediate effect and without prejudice. Any payments made to DiVita constitute your acceptance of the terms and conditions set out herein and in more specific pre-travel documentation, including the guest information form. DiVita accepts all major credit cards and doesn’t apply any credit card fee. It is also possible to pay by bank money transfer. Payments shall be provided in Euro only.
DEPOSIT AND OUTBALANCE TERMS
|TYPE OF JOURNEY||DEPOSIT TERMS||OUTBALANCE TERMS|
|Short Breaks Collection||25% at time of booking||30 days prior to arrival|
|Iconic Tours Collection||25% at time of booking||30 days prior to arrival|
|Classic Tours Collection||25% at time of booking||30 days prior to arrival|
|Ice Collection||25% at time of booking||30 days prior to arrival|
|Italian Shore Collection||25% at time of booking||30 days prior to arrival|
|Med. Shore Collection||25% at time of booking||30 days prior to arrival|
|Flavours Collection||25% at time of booking||30 days prior to arrival|
Please take note that some suppliers might require a 30% deposit at the time of booking and the outstanding balance 45 days prior to arrival. DiVita will evidence in every single travel quotation and offer, the related T&C before any travel purchase.
|Bespoken Journeys||Deposit amount may vary according to the itinerary and its services and will be advised into the travel quotation before any travel purchase.||Outstanding balance may vary according to the itinerary and its services. The T&C will be advised into the travel quotation.|
|Single Bespoken Services||Deposit amount may vary according to each single service and the T&C will be advised into the travel quotation before any travel purchase.||Outstanding balance may vary according to each single service. The T&C will be advised into the travel quotation.|
|Private Yachts Collection||Deposit & Outstanding balance amounts may vary from boat to boat, according to the itinerary and its inclusions. The T&C will be advised into the travel quotation before any travel purchase.||Mandatory Extra APA deposit may occur|
|Villas||Deposit & Outstanding balance amounts may
vary from villa to villa. The T&C will be advised into the travel quotation before any travel purchase.
|Mandatory Extra APA deposit may occur|
SMALL PRIVATE GROUPS & TAILOR MADE GROUPS
T&C for any of our small private groups & tailor made groups may vary according to our suppliers’ T&C. DiVita Tours will evidence T&C and Cancellation Policy at the bottom of every single travel offer, in order to inform the Client before any travel purchase.
Cancellation charges for any of the above categories may vary according to our suppliers’ T&C. DiVita will evidence T&C and Cancellation Policy at the bottom of every single travel offer, in order to inform the Client before any travel purchase.
CANCELLATION CHARGES FOR EXTRA SERVICES
Additional hotel nights and other extra services booked in connection with DiVita programs are subject to specific cancellation penalties. These will be provided at the time of booking and noted on the invoice.
CLAIMS AND REFUNDS
Refunds are not made for any missed services, except for verifiable, extenuating circumstances. Please see our Limits on DiVita’s Responsibility clause below. For verifiable claims to be considered, they must be received in writing within 7 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the local destination company verifying the claim. Any adjustment consideration will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. DiVita Tours will not accept any liability for any claims that are not received within 7 days of the termination of your travel program.
PHOTOGRAPHY DURING TRAVEL
DiVita reserves the right to take photographs and video during the operation of any program, or part thereof, and to use them for promotional purposes during the program and thereafter. By booking a program with, guests agree to allow their images to be used in such photographs and video. Guests who prefer that their images not be used are asked to identify themselves to their Local Guide at the beginning of their program.
LIMITS ON DIVITA TOURS’ RESPONSIBILITY
DiVita, its employees, shareholders, officers, directors, successors, agents and assigns, does not own or operate any property or entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated DiVita companies & partners). All such persons and entities are independent contractors. As a result, DiVita is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, DiVita is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods orservices whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. There are many inherent risks in adventure travel of the type involved here, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips take place in remote locations, far from medical facilities.
Guest assumes all such risks associated with participating in these trips. If you decide to participate in any activities including, but not limited to, any excursions involving animals, riding on animals, scuba diving, snorkeling, hot air ballooning, helicopter flights, zip-lining, high altitude treks, climbing, whitewater rafting, jet boat rides, snowmobiling, primate tracking and any activity which DiVita considers to carry inherent risk of serious illness, injury or death (“Activities”), then you fully understand and acknowledge that Activities carry with them various inherent risks, including serious illness, injury or death and you take complete responsibility for your own health and safety and agree to assume all risks of injury, illness or death, whether foreseen or unforeseen, that may befall you as a result of participating in any Activities and agree to release DiVita and its affiliates, their agents, employees and representatives from any liability whatsoever related thereto. Further, as consideration for being permitted to participate in the Activities, you release DiVita, whether known or unknown, from, and agree not to sue or make claim against DiVita for, property damage, cancellation of any Activities for any reason, illness, negligent rescue operations or procedures, personal injury, or death arising out of your participation in the Activities, and any activity related thereto, including transportation to and from the site of the Activities, regardless of whether such property damage, illness, personal injury, or death results from the negligence of DiVita(but not its reckless, willful, or fraudulent conduct), and/or from any defect in equipment. You further agree to indemnify and hold DiVita harmless with respect to any claim made against DiVita by anyone else which (a) related to your participation, or (b) which would be subject to the above release and covenant not to sue if you had made the claim directly yourself.
It is the responsibility of the guest to become informed about the most current travel advisories by referring to the official State Department’s travel websites which vary from Country to Country. In the event of a State Department Travel Advisory against travel to the specific destination location(s) of the trip, should the guest still choose to travel, notwithstanding any travel advisory, the guest assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
DiVita reserves the right to correct any errors or omissions in its published materials and to amend these Terms and Conditions at any time as the result of any material changes to legislation or regulation. All amended Terms and Conditions shall automatically be effective upon being posted by DiVita to the website divitatours.com. Accordingly, guests should check the website divitatours.com prior to travel in order to ensure they are aware of any changes.
DiVita is an official Member of the following International Tourism Organizations: ETOA (www.etoa.org) | AIAV (www.aiav.eu) | FTO (www.ftoitalia.it)